Business Details
50+ Years
experience
Emergency
services
Your Trusted Community Healthcare Provider in Fall River
HealthFirst Family Care Center has been dedicated to providing comprehensive healthcare services to the Greater Fall River community since 1971. Our mission focuses on delivering high-quality, accessible care to diverse populations, including Portuguese, Hispanic, Cambodian, African American, and Brazilian Portuguese communities. With a team of board-certified medical providers, dental professionals, behavioral health specialists, and nutritionists, we offer a wide range of services including adult and pediatric medicine, dental care, reproductive health, chronic disease management, and addiction recovery programs. Recognized as a Patient-Centered Medical Home by the NCQA and ranked among the top 30% of health centers nationally, we combine clinical excellence with community-focused initiatives.Our 24-hour emergency call coverage ensures continuous support, while our sliding fee discount program guarantees care remains accessible regardless of financial circumstances. As a Federally Qualified Health Center (FQHC), we operate under federal tort liability protections and maintain partnerships with Boston Medical Center for specialty referrals. Our culturally competent staff and interpreter services in multiple languages break down barriers to care, and our commitment to innovation is evident in programs like the Healthy Smiles Dental Outreach and Viral Hepatitis Eradication Initiative. We accept most insurance plans, including MassHealth and Medicare, and provide critical services through HRSA funding and community partnerships.
Services
Adult & Pediatric Medicine
General Dental Services
Behavioral Health Counseling
Womens Health Services
Chronic Disease Management
Addiction Recovery Programs
Nutritional Counseling
Interpreter Services
WIC Nutrition Program
Specialty Referrals
Details
- Year established: 1971
Highlights and features
- 24-hour emergency call coverage 7 days a week
- Multilingual staff serving diverse cultural communities
- Comprehensive services from pediatrics to geriatrics
- Sliding fee discounts based on income and family size
- Partnerships with Boston Medical Center for specialty care
Associations and certifications
- Health Resources and Services Administration (HRSA)
- American Association of Diabetes Educators (AADE)
What people say
Exceptional doctors
Compassionate staff
Lifelong care
Cultural competence
Timely appointments
Services
Adult & Pediatric Medicine
Our board-certified providers deliver comprehensive medical care for all ages, from newborns to seniors. We specialize in preventive care, acute illness treatment, immunizations, and chronic disease management. With 24/7 telephone coverage, our family medicine team addresses diverse health needs through personalized care plans that integrate behavioral health and nutrition services. Patients benefit from same-day appointments and coordinated specialty referrals.
General Dental Services
Our state-of-the-art dental center offers complete oral healthcare for all ages, including routine exams, cleanings, fillings, extractions, and restorative treatments. The Healthy Smiles outreach program provides school-based dental care for children, while our experienced team utilizes digital imaging and electronic records for precise diagnostics. Emergency dental services address tooth pain and trauma with prompt, compassionate care.
Behavioral Health Services
Integrated mental health counseling addresses individual and family needs through evidence-based therapies. Our crisis services include 24/7 emergency support and partnerships with local crisis teams. Treatment plans incorporate medication management, individual counseling, and group therapy sessions that address depression, anxiety, trauma, and substance use disorders through a holistic approach.
Chronic Disease Management
Specialized programs for diabetes, asthma, and heart disease combine medical treatment with patient education. Certified diabetes educators develop personalized management plans, while care coordinators ensure medication adherence and lifestyle modifications. Our team of nurses, dietitians, and social workers provides ongoing support through regular monitoring and telehealth consultations to optimize patient outcomes.
Addiction Recovery Programs
The Opioid & Alcohol Recovery Program offers medication-assisted treatment using Suboxone, Vivitrol, and Naltrexone. Combined with individual and group counseling, our approach addresses psychological and social factors through evidence-based therapies. The program supports both established patients and community members seeking recovery from substance use disorders through comprehensive, compassionate care.
People
Lisa M. Jones
CEO
Dr. Lisa Jones leads HealthFirst with over 25 years of experience in women's health and community medicine. A board-certified OB/GYN, she previously served as Director of Maternal Health Services at Boston Medical Center before joining HealthFirst in 2015.
Anila Khalid
Chief Dental Officer
Dr. Anila Khalid oversees dental operations with expertise in restorative dentistry. A graduate of Tufts University School of Dental Medicine, she has expanded access to dental care through innovative outreach programs since joining HealthFirst in 2010.
Daniel Simoneau
Advanced Practice Provider
Dr. Daniel Simoneau provides primary care with a focus on geriatric medicine. With 18 years at HealthFirst, he has developed specialized care protocols for elderly patients while mentoring new providers in community health best practices.
Kolby Silva
Behavioral Health Counselor
Licensed Clinical Social Worker Kolby Silva directs mental health services, specializing in trauma-informed care. Since 2013, he has expanded behavioral health integration across departments while maintaining a caseload of complex patients.
Roger A. Cabral
Board President
Mr. Roger Cabral chairs the Board of Directors with extensive experience in healthcare administration. A former hospital executive, he has guided HealthFirst's strategic growth since joining the board in 2016.
Questions
What insurance plans do you accept?
We accept most private insurance plans including MassHealth, Medicare, and Health Safety Net. Our patient benefits counselors can help verify coverage and assist with applications for qualifying individuals.
Are you open to non-residents?
While serving Fall River primarily, we welcome patients from surrounding communities and accept non-local patients for specialty programs like addiction recovery and hepatitis treatment.
How can I access emergency care?
Call our main number (508) 679-8111 for 24/7 emergency coverage. For life-threatening situations, dial 911 immediately while contacting our on-call provider for coordinated follow-up care.
Do you offer telehealth services?
Yes, we provide telehealth consultations for established patients. Our MyChart portal enables virtual visits for follow-ups, medication management, and behavioral health counseling from any internet-connected device.
What community programs are available?
Our Healthy Smiles outreach provides school-based dental care, while the WIC program offers nutrition services for families. We also operate hepatitis screening initiatives and community health education workshops.
How do I schedule an appointment?
Call (508) 679-9349 for in-person appointments or use our MyChart patient portal for online scheduling. Same-day urgent care appointments are available when medically necessary.
Videos
Reviews (7)
Hannah Giles
Mar 24, 2022
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The facility itself is nice, my doctor is great. But getting ahold of a nurse or even a receptionist at the facility is a nightmare! They will call you, leave a voicemail and when you call right back it's at least a 30 minute hold just for the receptionist to say the nurses aren't available! I understand times are tough but this is a doctors office, I should be able to get ahold of a nurse easily when needed.
Melanie Marchese
Dec 21, 2021
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I usually never take the time to write reviews but i had such an amazing experience! The Dr took his time with me and you can tell he really enjoys providing the best services for all his patients! I will be coming back and referring this office to everyone! :
Katie Thompson
Dec 09, 2021
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If I could give no stars I would! Twice my appointment has been canceled I got the reminder call 15 times and it wasn't until I show up for my appointment do they tell me oh a letter went out the doctor is on vacation! Mind you I'm a knew patient and waited two months for the appointment! The receptionist was rude had an oh well attitude I'll be looking for a knew place
Myiaa Forbes
Sep 03, 2021
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If I could give 0 stars I would. I have been on hold over 30 minutes. Every time I call it is at least a 30 minute hold. Then they hung up. This is ridiculous! If they look at the reviews most of them are saying the hold. THAT SHOULD TELL THEM TO HAVE A BETTER SYSTEM! I love the doctor but the hold is ridiculous. I will be switching my children out ASAP!
Eric
Aug 17, 2021
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From the girls at the front desk to the dental assistant and the dentist herself we're all kind polite and happy to help. They were all very informative and we're happy to take the time to answer all of my questions. Everything was explained to me so I could understand everything completely. Nothing was rushed. I was very happy with my visit.
Josley Valentin
Aug 05, 2021
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2 hours waiting on the phone for a refill of my medications and no one answers. the worst medical service. If you plan to make an appointment, run away to another doctor with better service
Jessica E.
May 27, 2021
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Every time I go to this place they refuse care. They are the worst clinic in all Fall River. The department of Health should close this place and remove all licenses. They want you to make an appointment but never pick up the phone. If you get sick and need care they are never available.
