Childrens Dental Care

This place still isn't working to get over the "pandemic". Everyone is still being forced to wear masks, there are no activities/toys for the children to play with while they wait, no reading materials for the parents, and the coffee station is has been closed for weeks if not months. Real progress going on here. Probably a good time to find a new dental clinic for my children.

This dental clinic has been so wonderful with my son (2) and daughter (5). My kids don't even mind going to the dentist. Loretta explains everything to them and encourages them throughout the whole visit. The dentists are gentle and truly want what's best for the child.

Update: I was contacted by Children's Dental after I started a dispute with care credit. They are reversing the charge and allowing me to use our HSA. The call came with and apology from a very helpful billing staff person. Chelsea, thank you for clearing this up. My issue is resolved satisfactorily. Looking forward to better experiences. --------------------------------------------------------------- Dental staff was semi pleasant, dependent on who your child was speaking to.

My 5 year old had to get some work done. He was in pain and in order to get it all done at once and without a fight we were recommended to go here by our dentist. They did the checks needed, and decided on a plan. We agreed to the plan. The told us we had to give a credit card before the work was done. The sedation was $1300. And not covered by insurance.

The other dental work was $2700. Though they were out if network my insurance still pays some. Both the charges had to be disputed. The $1300 charged to my care credit was charged $1430. (10% for using care credit, which defeats the purpose of using care credit) plus they cannot charge more just because its care credit. I won that dispute and it $130 returned.

Now I have a bill that came saying that my insurance paid them on 2/14/22, and my care credit was charged on 2/14/22. not an updated bill with the remaining amount. When I called to ask them to reverse it so that I could pay with an HSA card (master card, so basically a debit card for heath expenses) I was told they could not do that. So either they are lying, or they don't know what the hell they are doing, cause credit cards (including care credit) do not have a no backsies policy.they have some way of returning the money to a card, they just didn't want to. So. back to care credit to dispute the charge again.

Wonderful, kind and patient staff. My son loved Dr. Amy and how quick the cleaning and X-rays were. So glad we found them!

The dental staff is phenomenal. I'd give them 5 stars. The front of house has messed up our billing multiple times, turned us away for having the wrong insurance and, after I investigated and found they were wrong, wouldn't see us because it was 15 minutes after the appointment that we were originally early for. The people who work on teeth are great, but I can't deal with the front staff.

Over the years, we have seen Dr. Brent, Dr. Matt, Dr. Ann and Dr. Amy. All are wonderful and so patient in our experience with babies and toddlers. The hygienists are also great and ensure they are helping to establish dentist visits as a good experience for small kids. Highly recommend!

They got us in right away. My husband forgot our new dental insurance cards but they looked it up, took care of it, and got us the group number so we could log in later. My boys are shy but the staff was super helpful, kind and great with them. Efficient, kind, top notch. So glad we go there!

I have been bringing my children here since they were little. I have never had any issues until previously. I have never been treated so rudely over an overdue bill that I was trying to get paid. They went into breaking policies and guidelines but at no point in time or any policies asked to be bent or guidelines to be broken just a phone call to get a bill paid.

The lady stated she did not care about the situation and that I needed to get my divorce situation taken care of. I then asked to talk to the manager about the situation where the billing lady sat in the background and continued to make rude remarks as the manager stated that she was a very nice and caring person. This is not the type of business that I want to support.

Have an dental appointment with sedation for my little 3 yrs old baby at 9:30am. She haven't had anything for fasting since 9pm the night before. We arrived 15 mins early for our appointment and time came by they have not call us in. So, went to check with them at 9:45 because they haven't ca us. Poor little girl she's super hungry and wanted eat and got upset because she can't eat.

It's 9:55am now the office just call us in. Little girl was so hungry and kept wanted to eat so she got mad at mommy. 10:12am Doctor came in talk about 2 minutes and left us waiting again It's 10:28am nothing happening yet us waiting in the room with a child suffering from hunger. It's 10:30am anesthesia just came in. 10:42am finally my baby fall as sleep with anesthesia. NOT once say SORRY for running behind schedule or do anything to keep my baby girl busy so she don't have to ask for food. Staffs were very nice previous appointments but this time they need to have a better scheduling system for Kids with Sedations.

They need to be on time and get the child in and out. It's already HARD for a child seat still and wait. Now have the child wait for over an hour with an empty stomach is unacceptable. Update: After the procedure the Doctor apologized for the wait but the review was posted before and I did let them know about the review. I had too because it was too suffering.

Awesome visit per usual at CDC! Karen did a superb job cleaning and taking pictures of my 4 year old's teeth! And we love Dr. Matt!

Great place to visit. My son had a fantastic first exam with a great dentist and team. I can't imagine any issues when we have out next check up.

Dr. Matt and the Hygienist were amazing with my daughter. It was her first dental visit and said she felt brave there.

The hygienist was so friendly and made Makayla feel comfortable from the start. The hygienist gave Makayla tips on brushing more thoroughly that didn't feel shaming. Dr. Amy was available quickly. Our visit was quick and successful!

The girls love it here! Emma (2.5) did awesome this time and was excited to go to the dentist! Billie (1.5) is still getting used to the dentist but everyone there is so great and makes the kids feel safe and comfortable! They are wonderful with kids and help to give parents great advice for helping their kids with dental hygiene!

I love so many things about this dentist! 1. I can schedule all four of my kids at once and be done in 30 minutes. 2. Hygienists and dentists are all so kind to kids. 3. Laser technology resulting in pain free dentistry! That alone would keep me coming. My kids don't fear having a cavity. I wish adult dentists did this! 4. Punctual and efficient. 5. Fun lobby activities (behind covid) Best dentist office I've ever been to!

Great staff. Wonderful decor. Feels like we're in the families big cabin up North!