Business Details
50+ Years
experience
Comprehensive Healthcare Services in Worcester, MA
Established in 1972, we are a Joint Commission accredited Federally Qualified Health Center dedicated to improving community health through accessible, high-quality care. Our multidisciplinary team provides integrated primary care, dental services, behavioral health, and specialized programs for underserved populations. With over 50 years of experience, we operate under a family practice model that considers patients' cultural and community contexts.Our 24/7 telephone medical advice service and telehealth capabilities ensure continuous care access. We maintain federal sliding fee scale discounts for financial accessibility and hold FTCA designation for quality assurance. Our academic partnerships with UMass Chan Medical School and NYU Lutheran Medical Center support ongoing clinical training programs for future healthcare professionals.
Services
Primary Care
Dental Services
Behavioral Health
Walk-In Urgent Care
Pharmacy
WIC Nutrition
Telehealth Appointments
School-Based Health
HIV/AIDS Program
Homeless Healthcare
Details
- Year established: 1972
Highlights and features
- 24/7 telephone medical advice available through our care team
- Multilingual staff serving over 90 languages for better communication
- Joint Commission accredited with federal quality assurance designation
- Sliding fee scale based on income and family size
- Integrated care combining medical, dental, and behavioral health services
Associations and certifications
- Joint Commission
- FTCA Deemed Status
What people say
Multilingual staff
24/7 medical advice
Comprehensive services
Caring providers
Community focus
Services
Primary Care
Our primary care services provide comprehensive, continuous medical care for patients of all ages. Board-certified physicians and nurse practitioners manage preventive care, chronic disease management, and acute medical needs. We emphasize patient education and wellness promotion through personalized care plans tailored to individual health requirements.
Dental Services
Comprehensive dental care includes routine checkups, restorative treatments, and preventive services for adults and children. Our experienced dentists use modern techniques to address oral health needs while considering patients' overall medical conditions. Emergency dental care is available during operating hours.
Behavioral Health
Licensed mental health professionals provide individual and group therapy for various psychological conditions. Our integrated approach coordinates behavioral health treatment with primary care services. Specialized programs address trauma, substance use disorders, and chronic stress through evidence-based therapeutic modalities.
Walk-In Urgent Care
Immediate medical attention for non-life-threatening conditions when primary care appointments aren't available. Our urgent care team treats minor injuries, infections, and acute illnesses with rapid assessment and treatment. Available during extended weekday hours for patient convenience.
Telehealth Appointments
Secure video consultations enable remote medical evaluations for follow-up visits and minor health concerns. Patients access care from home using smartphones or computers without requiring special software. Telehealth services maintain the same quality standards as in-person visits.
Questions
What insurance plans do you accept?
We accept MassHealth, private insurance, and offer a sliding fee scale for uninsured patients.
Are telehealth appointments available?
Yes, secure video appointments are available for follow-up visits and minor health concerns.
Do you offer dental care for children?
Yes, our dental department provides pediatric care including checkups, cleanings, and preventive treatments.
How can I access medical records?
Request records through our Health Information Management Department or via the MyChart patient portal.
Are walk-in appointments available?
Yes, our Walk-In Center offers same-day urgent care during specified operating hours.
What languages are supported?
Our staff assists patients in over 90 languages for better communication and care.
Reviews (6)
Rachel Briggs
Aug 30, 2023
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Every doctor and nurse I have dealt with, either for myself or my son, have been caring, compassionate, gentle and kind. It can be daunting when trying to call on the phone, but once you are an established patient and get to see your doctor, they take good care of you.
Susan Carlson
May 20, 2022
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My primary is Dr Amber Sarcar. She wonderful. But last week I needed to be seen same day of my call. of course she was not available so I was appointed who ever was available. That's where I made a mistake I was given the worst Dr. Ever! Name is. DR. JUDY WANG! She was so Rude, very hard to speak too. She made me feel so bad about myself. I actually cried when I left her office. many people stopped me as I walked out of the building and believe me I made sure everyone knew why I was as so upset!
I also talked to a couple others who had a previous situation w/ the same Dr. I have worked w/ the public for close to 40 yrs. And have never met anyone 1/2 as bad as this Dr. made me feel. How she can be a Dr. And treat people like she did to me is unbelievable. I just want people to remember this name DR. JUDY WANG! Good luck.
I also talked to a couple others who had a previous situation w/ the same Dr. I have worked w/ the public for close to 40 yrs. And have never met anyone 1/2 as bad as this Dr. made me feel. How she can be a Dr. And treat people like she did to me is unbelievable. I just want people to remember this name DR. JUDY WANG! Good luck.
Worcester Anti-Foreclosure Team
Apr 12, 2022
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The people working at the center are uneducated, rude and very unprofessional. I have never received such poor health care. The pharmacy is a disaster and should be shut down.
Chyanne Milburn
Mar 26, 2022
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This place is so unprofessional. I've been calling for weeks and leaving messages through the referral department and no one has called me back at all. Also I was assigned a social worker/ coordinator who is supposed to help me with my appointments her name is Victoria says she's going to do things and never does and doesn't answer the phone when I am waiting for her call back weeks and weeks later she does not answer the phone I don't get it. The security officers are so rude and mean to people. Literally disrespectful
John Rondeau
Mar 14, 2022
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I have been a patient at Family Health Center in Worcester for many years and my overall experience has been very positive as I feel I have received competent and attentive care. The wait to see a PCP can be somewhat protracted however it's indicative of the number of patients that they see. As students some physicians have obligations outside of Family Health Center which can result in them not being available however staff have often reached them by email and they respond quickly.
The pharmacy staff have been really helpful over the years and are very responsive around issues concerning refills which can be a bit of a wait from the doctors. The lab staff phlebotomists are fantastic as well. We are fortunate to have the Family Health Center in the Worcester community of health care providers.
The pharmacy staff have been really helpful over the years and are very responsive around issues concerning refills which can be a bit of a wait from the doctors. The lab staff phlebotomists are fantastic as well. We are fortunate to have the Family Health Center in the Worcester community of health care providers.
Ehrlich Liebermann
Feb 26, 2022
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I HAVE BEEN TRYING TO GET IN THERE TO BE SEEN FOR AN EMERGENCY SURGERY, BUT THEY ARE MORE CONCERNED WITH COVID AND MASKING ME! AND THEIR INEPT SECURITY CALLED THE COPS ON ME FOR REFUSING TO WEAR A MASK! I WOULDN'T SEND MY DOG THERE FOR MEDICAL ATTENTION!
