Business Details
23 Years
experience
Emergency
services
Your Trusted Evanston Dentist for Comprehensive Care
The Radiant Smile has provided personalized dental care to Evanston and surrounding communities since 2003. As a private practice, we prioritize patient relationships over corporate interests, offering comprehensive general dentistry services for families. Our commitment to advanced technology includes digital radiography, CAD-CAM crown milling, and zirconia-based materials for durable, natural-looking restorations.With over two decades of experience, we emphasize preventive care, aesthetic improvements, and patient education. Our team maintains consistent staffing to ensure continuity of care and utilizes a local Chicago laboratory for quality assurance. We accept most PPO insurance plans and offer flexible payment options through CareCredit.
Services
General Dentistry
Dental Crowns
Cosmetic Dentistry
Emergency Services
Preventive Care
Insurance Processing
Payment Plans
Details
- Year established: 2003
Highlights and features
- We've served Evanston since 2003 with consistent, experienced care
- We utilize advanced technology like CAD-CAM crown milling
- We offer 6-day scheduling flexibility for patient convenience
- Our team maintains long-term patient relationships through loyalty
- We partner with local Chicago laboratories for quality assurance
Services
Dental Crowns
Our CAD-CAM technology enables precise crown design and milling for durable restorations. Each crown receives hand-finishing and color-matching to ensure natural appearance. We use zirconia materials for strength and aesthetics, avoiding metal-based alternatives that compromise gum health.
Cosmetic Dentistry
We offer veneers and tooth-colored fillings that improve dental aesthetics while maintaining functionality. Our approach combines artistic principles with dental science to address stains, chips, and misshapen teeth through minimally invasive techniques.
Emergency Services
Available after-hours via text messaging, we address dental emergencies like broken fillings or crowns. Our rapid response ensures timely treatment to prevent complications and alleviate pain through immediate intervention.
Preventive Care
Regular checkups and digital radiography help detect issues early. We emphasize patient education about oral hygiene and proactive treatment of small cavities to prevent more extensive procedures like root canals or extractions.
Insurance Processing
As in-network providers for major PPO plans, we help maximize insurance benefits. Our team verifies coverage details and explains financial responsibilities to minimize out-of-pocket expenses for patients.
People
Dr. Charles Chen
Dentist
Dr. Chen has practiced general dentistry in Evanston since 2003. A Northwestern University graduate, he serves 6,000 patients annually while maintaining active memberships in multiple dental associations.
Dr. Xheni Basko
Dentist
Board-certified Dr. Basko specializes in medical and cosmetic dentistry. She graduated from the University of Illinois at Chicago and received the Golden Scaler Award for Periodontic excellence.
Questions
Do you accept my dental insurance?
We're in-network with most PPO plans including Aetna, Blue Cross Blue Shield, Cigna, and Delta Dental. Bring your insurance details for verification.
What emergency services do you offer?
Text us at 224-714-7854 after hours for urgent dental issues. We provide immediate guidance and arrange emergency appointments when necessary.
What technology do you use?
We employ digital radiography, CAD-CAM crown milling, and computerized spectrometry for precise diagnostics and restorations.
Are payment plans available?
Yes, we offer extended payment options through CareCredit for major treatments and self-pay discounts for qualifying patients.
How do you ensure treatment quality?
We use Chicago-based family laboratories for all restorations and conduct regular in-person quality assurance meetings with lab technicians.
Videos
Reviews (4)
Ej W.
May 26, 2022
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I really loved The Radiant Smile until recently. I asked how much a night guard would be and the admin contacted insurance and told me I would have a $60 copay. I paid the $60, got the night guard and thought all was well. Then The Radiant Smile sends me a bill for $300 saying that insurance wouldn't pay. I called the insurance and we have had several conversations. They said they told the admin that unless I had previous perio surgery, the night guard would not be covered.
The Radiant Smile never said any thing about that to me. I called to make a cleaning appointment a month ago and they said that was not allowed because I have a balance of $300 (that I will continue to refuse to pay). They said they would call me to figure this out and they never called. Really? That is how you might get treated so beware. I now need to find a new dentist and I really liked Dr. B.
The Radiant Smile never said any thing about that to me. I called to make a cleaning appointment a month ago and they said that was not allowed because I have a balance of $300 (that I will continue to refuse to pay). They said they would call me to figure this out and they never called. Really? That is how you might get treated so beware. I now need to find a new dentist and I really liked Dr. B.
Elizabeth J. Wilton
May 21, 2022
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I really like Dr. Basko but had a very disappointing experience with The Radiant Smile. Months ago I asked how much my insurance would cover for me to get a night guard. They said $60. I paid the $60, got the bite guard and thought everything was fine. Months later, they sent me a bill for $300 saying that insurance wouldn't pay. I called insurance several times since they couldn't figure it out and they said I was not approved to get a night guard unless I had perio surgery in the past.
The Radiant Smile insists that I still owe them $300 and they will not allow me to schedule a 6 month cleaning saying my account is frozen but this was THEIR error and they will not call me back to discuss. This is really surprising considering this was their administrative mistake.
The Radiant Smile insists that I still owe them $300 and they will not allow me to schedule a 6 month cleaning saying my account is frozen but this was THEIR error and they will not call me back to discuss. This is really surprising considering this was their administrative mistake.
Jules H.
Apr 21, 2022
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Receptionist wasn't friendly at all. The tech took x-rays and told me the dentist would be right with me. Thirty-five minutes later, I was still sitting there waiting. I almost left. Then the dentist showed up and either didn't know or acknowledge that I was sitting there forever. To top it off, it was one of the roughest cleanings I've ever gotten and that's from someone who has very health teeth and gums. Then when I left they don't give out the dentist goody bag with the brush, floss and toothpaste! I know it's silly but that was the last straw. Never going back.
Maureen Mclaughlin
Jan 20, 2022
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My husband and I both agree Dr. Basko is one of the best dentists we've ever been treated by in our lives (we are in our 60s). She's professional, decisive, gentle, skilled. I am a lot less fearful of going to the dentist and having procedures because of Dr. Basko's superior dentistry. I wholeheartedly recommend her to anyone looking for an excellent dentist.