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Soft Touch Dental We encourage you to contact us with any comments or questions you may have. Please call our office or use the quick contact form below. When you visit our San Diego, California cosmetic & family dental office, your smile is our main priority. Dr. A. Fakhimi and his entire staff are committed to delivering you with the personalized, best quality dental service that you deserve.
Reviews (29)
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Wendy Hill
Jun 12, 2022
Hello. first time to STDental n I loved it. They were very accommodating to all my needs. Let me know I can relax as they know exactly what to do to make even teeth cleaning n xrays pleasant. I think I have found my new dental home. Yeah. oh plus the place is gorgeous n relaxing fush take n outdoor botanics to help you relax like you are at the spa. Thank you to entire staff!@ Wendy H.
Amanda Anderson
May 30, 2022
Got my wisdom teeth removed here 8 months ago and they forgot to remove one of my stitchings from my bottom left side of my wisdom teeth ( i found this out today when i went in for a cleaning so that has been in for that long.), they also removed my tongue piercing and said "i removed" it before my surgery but i have multiple videos of my piercing in before my surgery which they also declined to watch. LOL they have great employees tho.
Jacquelyn McClinton
May 30, 2022
I've been a patient of Soft Touch since 2016. The front office staff (Cheryl & Hailey are so polite and make every effort to accommodate you based on your needs. Reggie is awesome and he goes out of his way to assure his work is done properly and to your satisfaction. I remember him telling me, when it's all said and done we will make sure you're happy. :-)
Jeff E.
Apr 19, 2022
Reggie is always top notch. He makes you feel as though you are part of the Soft Touch Dental family. I was in today and he did not want me to leave until I was completely satisfied. I am not much into conversation but his story telling gets you engaged. Makes the dental experience much more enjoyable. Thanks Reggie.
David Affadavid Morgan
Apr 12, 2022
Awesome staff, very kind, professional, well trained, and thorough. Very clean facility and cozy waiting room. Unfortunately I need $50,000 of services and my dental insurance won't cover it. I would recommend this dentist to everyone. Very knowledgeable and professional. Brand-new high tech equipment. I had a awesome experience despite the results of my exam.
Lisa Cruz
Feb 20, 2022
I love this dental office. Everyone is so friendly and approachable. Edna, Maria, Reggie are the best and always make my visit comfortable and fun. Sheryl and Haily are always pleasant and work Around my schedule! I live in Chula Vista and I will always drive here because they are the best! Highly recommend to friends and family and will Continue to come to here For all My dental Work!
Cassandra Wolff
Feb 12, 2022
Long review alert! It was November 2021 when I first became a patient at Soft Touch Dental. I called the front desk crying and in the worst pain I had ever experienced. I was in need of two extractions. I knew nothing about extractions, implants, bone grafts, or dental surgery for that matter. I was nervous, embarrassed and confused about how to explain my situation.

I called Soft Touch and spoke with Haley, the front desk receptionist. After a couple of minutes of rambling my story and describing my pain, she gently and professionally interrupted me to calm me down. She clearly and simply told me everything I needed to know to move forward with my plan of care. I felt less overwhelmed and less scared than the moments before.

I also felt immediately as though I had a team of support and care. At my first visit I was greeted by sensitive, courteous and professional staff. The space was so bright, clean and uplifting. The fact that the bathroom had a heated toilet seat provided a unique sense of relief that is difficult to describe. Pampered. I felt pampered. I had x-rays done and was settled into my dental chair. Dr Fakhimi walked in to my X-rays lit up before him on a screen just above me.

He placed his hand on my shoulder and looked me in the eyes. I'm pretty sure he knew that I was in a lot of pain and that I would need extensive and multiple surgeries. He took 30 minutes to explain what was going on in my mouth and answered all of my questions in ways that made it easy to understand and comprehend. I came in the very next day and underwent the procedures that I needed to get my mouth healthy again.

I had two extractions, two bone grafts and two implants placed. Before, during and after the procedure it was apparent that Dr Fakhimi and his team had built quality relationships and the communication between everyone was flawless, like clockwork. The way that the teamwork unfolded was seamless and impressively coherent. I could not have hoped for a better experience. I am so deeply grateful for the continuity of care that I continue to receive from Soft Touch Dental. I highly recommend this place! Thank you Dr Fakimi and Staff!
Harvey Abiva
Jan 29, 2022
Had my wisdom teeth extracted 2 days ago and didn't feel any pain throughout the procedure. Have the best experience with soft touch dental. Dr. Ali is the best and will definitely recommend him. They have the most amazing and helpful staffs too!
Jason Baltrus
Jan 29, 2022
I was able to go into Dr. Fahkimi's office, the front desk personnel is always helpful. As for receiving treatment, a crown with two sealants; the process was not painful and given care during the process. I am also very happy with their office accepting care credit to attend to keeping my health in check.
Trinity Maker
Jan 20, 2022
I have been going to Soft Touch Dental in San Diego for over 18 years. They are more to me like family at this point. Their attention to detail is unparalleled. Dr Ali is a great all around person. He's not afraid to invest in the latest and greatest technology to ensure professional and timely results. The staff has almost zero turnover, which is an indication of a healthy and happy work environment. Dr Ali, Reggie, Cheryl, Hali, Kia, Dana, Maria, and everyone else who works there, thank you for 18 years of exquisite care and customer service! Since we are moving, it is with heavy hearts that we say goodbye to you. We will miss you! S-n-L
Chris A.
Oct 14, 2021
I was referred here by some amazing friends that have been going here for over 10 years. I was having some pain in my mouth and they were able to accommodate me with an appointment. They do have text reminders for appointments which is great, especially if you work in a phone environment like I do. There are parking spaces out front so that you don't have to park on the street.

As you can tell by the pictures, the office is top notch. It is immaculately clean and decorated well. They even have a high tech bidet in the bathroom. So expect to be impressed! The two professionals that work the front, Sheryl and Hali, greeted me with warm smiles. I have since been back twice and I always feel so welcome when I walk in. You can tell that their patients aren't just a number, and I appreciate that so much.

My dental hygienist, Danna, was amazing! I had a periodontal cleaning and before the procedure, I told her that I get motion sickness and sometimes the vibrations from the tools can cause me to become nauseas. She reassured me that she would take great care of me, that I wouldn't become nauseas. Danna was friendly, and I highly respected that she was transparent about the condition of my teeth.

She told me about to take better care of them, and I even purchased a tooth brush from the dentist office. A month later, I returned and my teeth are doing much better. Danna encouraged me to keep up the good work. The employees and my friends spoke highly Dr. Ali Fakhiki. He was very polite and walked me through the condition of my teeth and what I can do to improve their health.

He made things clear and understandable; I never felt like I was needing to ask questions. He was very knowledgeable and you could tell he has been running a wonderful business for a long time. One of the most important factors to me that everyone helped me out with was the financial breakdown of everything. I never felt like there was any miscommunication.

They were able to provide me a quote for an implant replacement and veneers. I don't have a lot of money, so I'm not sure when I'll be able to get this done. However, I'm confident that Soft Touch Dental would be the best place for this. I am excited to be a returning patient.
Thomas H.
Jun 17, 2021
It's been two days since I had a broken tooth removed and an implant installed. Listen to this. I have had zero pain, bleeding, or swelling. This means Dr. Ali knows what he is doing and can be trusted. His staff made me comfortable and I would not die from this. They were right! The remodel is super nice but I care more about what's going in my mouth.

I know the prices can be shocking at first, but you get what you pay for. They worked with me and my budget. You teeth and mouth are not something you want to cheap out on. Thanks everyone at Soft Touch!
Alanna S.
May 20, 2021
Edited to fix voice-to-text typos: I could not have better things to say about this dentistry! It's very easy to get to. And then when you walk in you, are transported to this fun, glam surprise in the middle of Clairemont, complete with upbeat music and a Toto toilet in the bathroom. The entire desk staff is very welcoming. I found Soft Touch when I was searching for teeth cleaning on google so I had no prior experience or referral.

My cleaning went great EXCEPT I needed a root canal from a prior tooth repair that hadn't taken. Dr. Noris was very matter of fact about the root canal, so I opened the dialogue about full veneers. I was immediately prepared to just do a full set since I had to get a root canal anyway, and Dr. Noris, as it turned out, had been trained by a world renowned dentist in the art of veneers that really don't shave down too much of your actual tooth.

The root canal was incredibly painless, as was the entire veneer process. I think I almost fell asleep so many times because I was so comfortable and relaxed. I cannot recommend this team of professionals more, and Dr. Noris really loves her craft. She takes so much joy in getting everything exactly right!
George M.
Apr 07, 2021
Love these guys. Been using them for years and they truly have the "soft touch"! Professional, very friendly and state of the art facility. Strongly recommend them!
Tanesha S.
Dec 11, 2020
Long story short I've relocated to another state but when I came back to fix my teeth, Dr Ali and the soft touch team took great care of me. They provided excellent service and was patient and made me feel like they truly cared about my wants for a perfect smile. It has been a journey and I just want to thank them for going above and beyond to make me happy. I wish nothing but plenty of blessings for Soft Touch. Keep up the great work
Fatih A.
Dec 04, 2020
Loved it loved it! They made everything so easy and the place is immaculate. Dr. Ali Fakhimi is a very talented doctor. Same day tooth removal and implant and didn't feel a thing. Was smooth as feather! Thank you guys!
Ramona G.
Nov 06, 2020
What a glamorous dental office! I've passed by Soft Touch Dental throughout the years since it's nearby but I only went in for a visit this past week! I actually first heard about Soft Touch Dental a few months ago from social media! I saw a photo pop up on my feed for this practice and when I checked out their account, I saw that some social media influencers go here like Ariel Tejada (Kylie Jenner's makeup artist) and Lilly Ghalichi (aka Lilly Lashes) who is my idol!

I was surprised that they were local and really close to me! Since I just switched dental insurance providers recently, I thought it would be the perfect excuse to check them out! Scheduling an appointment was a breeze, their staff is really nice and friendly. I spoke with both Hali and Sheryl on the phone and they were both awesome! For some reason their website wouldn't let me submit the new patient paperwork and I was dreading filling it out in person, but Sheryl was fantastic and filled it out for me!

They are taking extra precautions for COVID which is great! You have to call them when you arrive and wait in your car until they give you the ok come in. While I was working with Sheryl filling out my paperwork, another patient came in and she was politely asked if she could wait in her car so we could social distance which was reassuring. They asked me to wash my hands and also gargle an anti-bacterial wash before they allowed me into the exam room.

They also installed doors to each exam room as an added precaution. I felt safe the entire time! Also, did I mention? The dental office is so fancy and GLAM! I wouldn't expect a dental office to look this nice but it is GORGEOUS! I want them to decorate my place lol Even their bathroom has a fancy toilet that's automatic with a heated seat haha Dana was the one who took my dental x-rays and did my cleaning and she was the sweetest girl ever!

She made sure to inform me of what she was doing along the way, which I appreciated! I met Dr. Fakhimi briefly and he was a nice guy! Overall, I was very pleased with my visit and I look forward to my next cleaning! I promise to floss more lol
Brian J. Esposito
Nov 05, 2020
Very rarely am I impressed with any product or services lately, however Soft Touch Dental and Dr. Fakhimi's Dental Practice facility is one of the nicest, and most beautiful facilities I have ever been in. I never felt more comfortable during a dental visit, and I really loved every aspect of this visit. From easy courteous booking, text communication, user friendly online patient forms, and an incredibly detail oriented xray and cleaning.

I was very respectfully appreciated for my business and time, and was properly notified by the doctor of any issues they believe I need to get addressed or taken care of. I am very grateful I stumbled upon this practice and believe I will always continue to use them for all future dental work and procedures.
Mitch P.
Sep 30, 2020
I went in for my six month cleaning and was thoroughly impressed with the precautions that the staff at Soft Touch Dental are taking to ensure safety. Upon your arrival, you have to call before entering and they give you the go ahead within 5-10 minutes to enter with a mask. From there, go directly to the bathroom to wash your hands and mouth wash along with filling out a form to ensure you haven't had symptoms of covid lately. The staff is always super friendly and the office just went through a whole remodel and it's a very nice facelift. Highly recommend!
Stefan H.
Aug 20, 2020
I never really liked going to the dentist until I found this one. I mean I REALLY like this place. You walk in. Stunning Lobby. It's not just a Waiting Area with some seats and old People's magazines scattered on a table. It's elegant, it's gentle, it's warm. It feels as if you're the guest of honor in Oprah's home for Sunday dinner.

Usually any office will ask you to arrive 15 minutes early for your appointments. I show up 30 minutes early because of how nice this lobby makes me feel when I sit in it. The Reception Counter You're greeted with a smile, if not, many smiles. A soft subtle voice emerges "Hello, welcome to Soft Touch Dental, I'm Sherryl. How can we help you today?" If my entire dentist experience was like a dining experience, I'd leave a tip bigger than my bill because of Sherryl. You're immediately made comfortable. I'm talking First Class beverage refreshments are available level comfort. (Not an exaggeration. Beverage refreshments were actually available.) The Staff I can write all day praising each member individually, I'm not.

Instead I'll tell you again that I am made comfortable here. You are made comfortable from the very first visit. It doesn't feel like a bunch of strangers with their hands in your mouth fiddling around. Every step of the process is explained to you as it happens (If you're not put under.) If you have any questions they are answered.

If you are at any point uncomfortable a simple raising of the hand stops the process. I've been going to this office for a while now and I've never come close to having to raise my hand. Sometimes I fall asleep in the chair during cleanings. (The chairs are soft. They feel new. They probably are new) I fall asleep sometimes during cleanings.

I wrote that twice intentionally to emphasize how gentle and surgically precise the staff is with their tools. Long Story Short I can write novels about how much I like this place. I look forward to each of my appointments. I feel satisfied and refreshed with the work and I leave with a smile brighter than a thousand suns. This place gives a feeling of COMFORT far beyond what I'd expect at a dentist office. P.S. One of the nicest bathrooms I've been in. And I've been in a lot of bathrooms around the world.
Benn J.
Aug 18, 2020
2 years of great service at Soft Touch Dental and it's no different during COVID-19! They made sure no one was gathering in the waiting room, asked me to use hand sanitizer and rinse my mouth when I walked in, and they installed doors for each appointment chair space for privacy, safety, and a calming atmosphere. Edna, the hygienist, is a rockstar!
Alfredo M.
Aug 05, 2020
I want to Thanks Dr Ali and all his team, they are great, Reggie, Edna, kia, very good Assistants, and in the Front Sheryl always on point, ,,, And of course especial thanks to my (witness)jajajajjaja Hali she always have a smile for everyone, ,,G reat offices, very clean! So Thanks Doctor Ali and everyone that works in there very professional and very nice attitude! AM!
Michelle K.
Jul 30, 2020
This was my first visit post COVID and I was very impressed with the lengths they have gone to make their office safe and compliant. When I arrived I called to let them know I was there. They had me wait in my car for a few minutes until they had a space for me. When I walked in the office I was immediately sent to the restroom to wash my hands and gargle with an antiseptic.

My temperature was taken and I was asked several health questions prior to being taken to an exam room There are barriers all Around the reception area as well as doors on all the exam rooms. All the staff had masks on at all times as well. All of their updates really put me at ease. So if you have had any reservations about going into the office for an appointment please don't! They have gone above and beyond to keep their patients and staff as safe as possible.
Claire C.
Jul 16, 2020
Covid safe! All rooms had their own closed door so I felt ok taking off my mask when I settled into my own room. Walked in with my mask on, washed my hands and cleaned my mouth, got my temperature taken and was placed in my own room. Even my X-rays were done in my very own room. The only thing I was worried about was making sure my insurance would still allow my cleaning to be done twice a year vs every 6 months.
John S.
Jun 24, 2020
Hi there! I went to Soft Touch Dental's office on Clairemont Mesa today (after Phase III of COVID-19 reopening.) The office was extremely clean. Sheryl, the office manager, is amazing! Super-responsive. This was my second appointment, and I have two more to go. The first was in January, prior to businesses closing. The office is taking more precautions than are mandated for post-COVID reopening, which made me feel more comfortable.

Only one person is allowed in the waiting room at a time; mandatory hand-washing, mouth rinsing, temperature-checking, and COVID-19 questioning are required upon entry. I felt safer in this establishment far more than any other business I've visited during Phase II and III of reopening. Dr. Ali [and his entire team] are consummate professionals. Edna, one of his dental assistants, has an amazing 'bedside manner.' They definitely get SIX stars on a scale of one-to-five.

The office has just been remodeled. Very nice atmosphere and interior design. THANK YOU, Dr. Ali, Sheryl, Edna, and ALL of the staff! Final note. Dr. Ali knows exactly what he's doing. He is a tremendous dentist and I'm so glad I found him. The staff is ridiculously attentive and responsive. Sheryl runs a tight ship! THANK YOU
Taiana V.
May 28, 2020
I just saw Dr Fakhimi on KUSI news and want everyone considering going to Soft Touch Dental because it's open during the pandemic to think twice. I had a terrible experience where Dr Fakhimi advised me to do serious dental procedure (which cost $6k) and did not provide me with alternative options. When I provided my x-rays to another dentist they said it didn't look like I needed any work at all.

My insurance company performed an investigation and found his office charged me for medication that I never received and when they requested he refund me he refused. I have nothing good to say about Soft Touch Dental - if you decide to go there please be skeptical for your own sake.
Ariannah H.
Feb 29, 2020
I feel bad even writing this because his staff was very kind, but I just think people should know and be aware of dental practices like this. Always get a second opinion. I just moved back to San Diego from LA and while I was living in LA I visited the dentist every 6 months. When I moved to San Diego I went into Soft Touch because it's down the street from my house.

After examining me Dr. Fakhimi told me that I needed serious dental work. My gut was telling me this wasn't right, my previous dentist never told me this, and I wasn't having any serious issues with my teeth. One of his staff members came in after my exam and told me I needed nearly $6,000 worth of dental work and tried to convince me to take out a loan to pay for it all.

There were no options, discussion, or explanation, just them trying to convince me how I could pay for it. I believe her words were "without insurance it would have been $10,000, but with your insurance, it will only be $6,000!" as if I was getting some kind of bargain. I eventually went to a different dentist, actually my childhood dentist and a family friend, who laughed out loud when I told him my experience.

He said there is no possible way I needed that much dental work and that Dr. Fakhimi's attempt to oversell and overtreat is completely unethical. He was in such disbelief that he called in his partner and said "take a look at her teeth" and the other dentist examined me for a bit and then my dentist said "now tell him what you just told me" and I retold both of them my experience at Soft Touch and they both had a good laugh agreeing that Dr. Fakhimi was exhibiting completely ridiculous and predatory behavior.
Uche O.
Nov 18, 2019
I visited San Diego last month! And while I was there my buddy Antonio Ayres took me to soft touch. Since we live at the Gaslamp Quarter, soft touch was a little far from there. It wasn't much of a hassle however, as there was plenty of parking available. These guys are top notch. Super efficient! Everything is always explained well and the insurance coordinator goes above and beyond for you.

The last dental office I had gone to a few years ago would constantly mess up on the billing it was beyond frustrating. They set me up a payment plan that made it affordable. Long story short it's actually been a pleasant experience going to get dental work done and knowing they're not just there to rip you off
Shila L.
May 08, 2019
Stay away from this place! I started going to this practice to have some fillings done. Dr Ali then told me that I need a bridge and a bunch of their work done resulting in about 12,000. When he ordered the bridge, it was a completely different shade of white that I had picked out. Of course it was too late now since it had been already placed in.

Within a few days I went back and told him that I felt very uncomfortable. I explained to him that it felt lose and I could feel cold liquids going underneath the piece. After waiting over 45 min for my appointment that I had arrived for 10 min early, he checked the bridge and told me it was fine and that I had to get used to it. Within two weeks I started having pain in that area where I couldn't chew on my right side anymore!

I contacted him a second time and got the exact same treatment. The pain kept getting worse and worse where I was left with unbearable pain. I could not do anything without taking pain medication every 4-6 hrs and having to apply anti toothache gel on the are. My cheek started to slowly but surely to swell up. I contacted him a third time and this time he admitted to recognizing that my entire right side of my face was swollen.

He cleaned the area and sent me back home Guess where I ended up a few days later? THE HOSPITAL! I was diagnosed with sepsis and had to be out on an IV and was kept at the hospital for days to make sure that the infection hadn't spread further! When Dr Ali found out through his assistant what had happened since his office was closed on the day I was admitted to the hospital and he never provided an emergency contact number, he yelled at me with no sense of sympathy of the mistake he had made due to his lack of knowledge in dentistry.

I requested a refund for the bridge and he still decided to charge me over 4,500 for it. I stopped going to him and have not looked back since. I can't wait till his lack of knowledge is recognized by the board and his privilege of being a dentist gets revoked! Worst experience of my life!