Our dental office is conveniently situated on Crow Canyon Road in San Ramon and is easily accessible for neighboring areas such as Alamo, Castro Valley, Pleasanton, Danville and Dublin. The office was set up in 1979 by Dr. John Eberle. Dr. Michael Wu joined the practice in 1998 and, as of January 1, 2008 has assumed ownership of the practice.
Reviews (18)
Hs K.
Jul 09, 2021
Mar H.
Feb 19, 2021
Dr. Wu is amazing! If you are fearful of going to the dentist go to Dr Wu. I'm 58 and needed a tooth pulled. Never having as much as a cavity I was freaking out about getting this done. I mean really freaking out. Dr. Wu and his staff made me feel so comfortable and well.let me simply say I had zero pain through the procedure and the days after. He took his time giving shots and making sure I was super numb. He got me over being a big baby. Thanks doc and staff!
Jordan-Raylene F.
Mar 27, 2020
Michael S.
Jun 03, 2019
Megan H.
May 09, 2019
I've been going to Dr. Eberle since I was a kid. I am now working and living in San Francisco, but I still make the trek back to San Ramon for dentist appointments because it is so worth it! Dr. Eberle has never pressured me to get any unnecessary dental work done. He and his team always work their hardest to make sure insurance is able to cover most of the cost.
They are very transparent about costs before any work is done, so there are no surprises. Dr. Eberle, his assistants, and the receptionists are so kind and committed to making sure you feel comfortable and welcome.
They are very transparent about costs before any work is done, so there are no surprises. Dr. Eberle, his assistants, and the receptionists are so kind and committed to making sure you feel comfortable and welcome.
Ying W.
Nov 05, 2018
Izzy L.
Aug 20, 2018
Bobbi Kistler
Jun 03, 2018
Corina C.
Nov 10, 2017
I love how dr wu uses the latest technology so my cleanings only take 15min! I also just had an extraction and dr wu did a wonderful job making the procedure as painless as possible. He really cares about his patients and it shows. The assistants and front office staff are also very professional, friendly and sweet!
Shashi D.
Aug 09, 2017
The office is state of the art with latest equipment and friendly staff. Dr. Eberle has been our family dentist for 26 years. We've always been able to get quick appointments with him or Dr. Wu, who is also excellent! I've referred many friends and colleagues to this dental office and they're all very satisfied.
Glen O.
Jun 13, 2017
Linda K.
May 08, 2017
I am a patient of Dr. Eberle and I thinks he's a great dentist. I went in a few years ago with severe pain. I was so anxious since I hadn't been to the dentist in years. There was no mention of that fact and all they wanted to do was help me. He created a plan for me moving forward and although I have a long road ahead of me, I'm feeling 100% better. Everyone on the staff is fantastic. Always kind, respectful and understanding. I highly recommend Dr. Eberle/Dr. Wu.
E. B.
Mar 23, 2016
Erika R.
Mar 22, 2016
Excellent service. Best injections I have ever received and I have been a nurse for 26 years but still a big chicken at the dentist. I have no worries when I walk in this door no matter what they find. Love the front office girls. Office manager is very professional, kind and you can tell she is respected by all in that office. Thanks to you all. I will continue my care there till my teeth fall out. :
Cheryl M.
Feb 26, 2016
If you prefer not to get charged when you have dental insurance that should cover everything, this is not the place for you. It is a Dentist Office's responsibility to ensure 1) it accept's the patient's dental insurance and 2) to notify the patient before providing services about any problems. My husband and I each have dental coverage through our respective government employers and we searched to find a Dentist that accepted both.
We found Dr. Wu listed as an approved provider for both insurance companies and called the office to confirm. We each booked a general cleaning. Dr. Wu was professional and did a respectable job and we were out in fifteen minutes (win!). A few weeks later, however, we received a bill for a portion of the services. This was odd as we had double coverage.
I spent the next two weeks calling the office trying to figure out why we were charged. Finally, I was told that while the office did accept my husband's insurance, they only accepted "PPO" not "HMO" (apparently his was "HMO"). They suggested I contact the insurance company to sort this out. It is my understanding that all Dentist Offices' call insurance providers to confirm coverage before patient arrival, in order to notify a patient about potential problems before providing services and then charging. Makes sense, right?
When I questioned the office administrator, she assured me they do call to confirm. The logical question to follow-up with was - why in the world didn't they tell us before (emphasis on "before") they worked on us that there was a problem with our insurance? Her response: apparently we "fell through the cracks." Translation - they never bothered to call the insurance provider before we came.
She again stated I should contact the insurance provider to work this out. I refused. I requested the office waive the bill - this was their mistake as, per her own admission, we "fell through the cracks." The administrator left to speak to her manager and upon her return curtly stated "we did the best we could under the circumstances." Translation - they never bothered to call the insurance provider before we came.
I asked once again - did you call my insurance company to verify coverage ahead of time, per your own policy? She repeated "we did the best we could under the circumstances." I repeated my question. Angry and with considerable hostility, she responded "we have thousands of patients - it is just not possible to call for everyone." To summarize - they claimed we were covered, they never confirmed with the insurance company, they then hit us with a bill, and we are supposed to call the insurance company to work this out?
Not a chance. I again requested they waive the bill due to their mistake. She did not acknowledge any error on their part, nor apologize for putting us in this position. She simply said - as a "one time courtesy" we will waive the bill. I will not return to this office. Any office that confirm's insurance acceptance, doesn't bother verifying, and then bills an unsuspecting patient and expects payment is tantamount to malpractice.
Perhaps they need to reduce the number of patients they serve and concentrate on providing fair and quality service to the ones they have. I would advise any one looking for a new dentist to avoid this office, a potentially sizable bill despite insurance coverage, and a giant headache!
We found Dr. Wu listed as an approved provider for both insurance companies and called the office to confirm. We each booked a general cleaning. Dr. Wu was professional and did a respectable job and we were out in fifteen minutes (win!). A few weeks later, however, we received a bill for a portion of the services. This was odd as we had double coverage.
I spent the next two weeks calling the office trying to figure out why we were charged. Finally, I was told that while the office did accept my husband's insurance, they only accepted "PPO" not "HMO" (apparently his was "HMO"). They suggested I contact the insurance company to sort this out. It is my understanding that all Dentist Offices' call insurance providers to confirm coverage before patient arrival, in order to notify a patient about potential problems before providing services and then charging. Makes sense, right?
When I questioned the office administrator, she assured me they do call to confirm. The logical question to follow-up with was - why in the world didn't they tell us before (emphasis on "before") they worked on us that there was a problem with our insurance? Her response: apparently we "fell through the cracks." Translation - they never bothered to call the insurance provider before we came.
She again stated I should contact the insurance provider to work this out. I refused. I requested the office waive the bill - this was their mistake as, per her own admission, we "fell through the cracks." The administrator left to speak to her manager and upon her return curtly stated "we did the best we could under the circumstances." Translation - they never bothered to call the insurance provider before we came.
I asked once again - did you call my insurance company to verify coverage ahead of time, per your own policy? She repeated "we did the best we could under the circumstances." I repeated my question. Angry and with considerable hostility, she responded "we have thousands of patients - it is just not possible to call for everyone." To summarize - they claimed we were covered, they never confirmed with the insurance company, they then hit us with a bill, and we are supposed to call the insurance company to work this out?
Not a chance. I again requested they waive the bill due to their mistake. She did not acknowledge any error on their part, nor apologize for putting us in this position. She simply said - as a "one time courtesy" we will waive the bill. I will not return to this office. Any office that confirm's insurance acceptance, doesn't bother verifying, and then bills an unsuspecting patient and expects payment is tantamount to malpractice.
Perhaps they need to reduce the number of patients they serve and concentrate on providing fair and quality service to the ones they have. I would advise any one looking for a new dentist to avoid this office, a potentially sizable bill despite insurance coverage, and a giant headache!
Christopher G.
Feb 19, 2013
Dr. Eberle has been my family dentist for 20 some years now, and I won't ever stray! Always given great service, remembers YOU as a person, not just a patient. You can tell you are more than just the sum of your insurance and copay. Very fair prices for all range of services, and always provides top-notch quality care. I've had everything from cleanings to root canals and crowns, (I should take better care of my teeth, huh?) and I wouldn't trust my dental care to anyone else.
Donna H.
Feb 23, 2012
I started to look for a new dentist because I recently moved to SF, that being said - as I started to look at the list of providers I could work with I just couldn't help but feel sad. I've been with this office for over 20 years. They are the only dentist I've ever seen and are like family. They do amazing work, are honest!, great office staff and are always consistent in their work. In the end I decided to stay, they are open on Saturdays to make it easy and I just couldn't imagine not seeing Doctor Wu and Eberle. Thanks!
Bill C.
Jun 23, 2008
Dr. Wu is a great dentist. He is in the same office as Dr. Eberle and he's every bit as good. When I chipped a tooth and needed a crown, Dr. Wu did a masterful job on preparing the tooth and fitting the crown. I can't say enough good things about him. I believe that Dr. Wu is in the process of buying Dr. Eberle's practice so when he retires in a few years, Dr. Wu will be there full time to take care of us. Both DDS are great guys too.
